Q: Mapping H:, can't see files.
A: Make sure that the DNS settings are correct. See http://www.tc.cornell.edu/Services/Support/getting_started.access.how_to%27s.htm
Q: Can't map H: any more. Nothing changed.
A: Could be that the password had expired. Connect to login node with RDC to change password, then map drive.
Q: Can't find H:.
A: Send e-mail to consult@tc.cornell.edu.
Q: Problems mapping H:. Can see files in CTC Tools but not home directory.
A: Disconnect H: and remap.
Q: At home, can see his home directory, but no files.
A: Only certain domains can map H: (need vpn)
Q: Can't see the files in one of his directories.
A: Permissions problem. Send email to useracct@tc.cornell.edu
Q: Mapping H: with correct DNS settings, but can's see files.
A: Send email to consult@tc.cornell.edu.
Q: Cannot see files on H:
A: Send email to consult@tc.cornell.edu.
Q: User can now map drive but cannot enter directory. Files are located on ctcfsrv8\tc_k.
A: User needs correct DNS settings. User resolved by pointing to 128.84.5.28 (ctcfsrv8) in his host file.
Q: Can't map H: with DFS in MAC OS X.
A: MAC user's need to obtain Thursby to map H:.
Q: Using rover, pointing to the ctc winsserver does not allow him to see files when mapping H:.
A: Try mapping ctcfsrv8, which is where the files are. This worked. Can't use the DNS settings with rover unless using vpn. It isn't trusted the way Cornell ip addresses are.
Q: Can't access files.
A: System problem. Send email to consult@tc.cornell.edu.
Q: Can see files in explorer, but sees files only in home directory with dir at command prompt.
A: User had navigated Start | Run, then typed the command command. Needs to use the command cmd.
